Welcome: Pujiang Feiyi Crystal Craft Co., Ltd.
Language: Chinese ∷  English

FAQ

Ⅰ. How to order from us?
Here is our full order process chart to help you order from us:
Step 1#: Choose the item/design as you like
Step 2#: Tell us (Email/MSG) the order list and your requirements
Step 3#: Receive our quotation
Step 4#: Confirm order
Step 5#: Pay the deposit and production start
Step 6#: After production and inspection, pay us the balance
Step 7#: Arrange the goods delivery

Step 8#: Receive the goods and feedbacks

Ⅱ. About Packing

We use the SAFE standard cardboard packing box with protection foam and satin inside.

Also we can imprint YOUR LOGO/TEXT on packing box which the order QTY is over 100 PCS.

Customized material boxes (Plush box, wooden box etc.)are also available (MOQ ≥100PCS)



Ⅲ. About Shipping

#For Sea Shipping#

If you HAVE agent office in China, we can deliver the goods to your agent office warehouse. The inland delivery cost from our factory to your agent warehouse will be in your charge.

If you HAVEN'T any agent office in China, we could arrange the sea shipping for you, it takes around 1 month to West Europe and North American, and about 15 days to Southeast Asian. All the cost of sea shipping will be in your charge.

#For Air/Expressing Shipping#

For small orders, we can arrange the air shipping/expressing for you by DHL, UPS, FedEx, TNT or etc. Also, if you have expressing account, we can also work with your shipping account.


Ⅳ. About Payment

At present, we support T/T, Western Union, MoneyGram, Paypal to our appointed bank account in China for payment transfer.

We only accept full advance payment for orders with value less than US$5,000.

For order value greater than US$5,000 we can accept 30% deposit once order confirmed, and the 70% balance to be paid before shipping.


V. Other FAQs

1. Are you a manufacture or trading company?

A: We are the original factory for producing the crystal and glass products over 11 years. Welcome to visit us when you come to China.

2. Can I have some samples from you before I buy?

A: The answer is yes. We can provide you free samples up to US$5 in value. Any sample required beyond this value will be charged. Also you are required to pay for the sample delivery cost by DHL, UPS, EMS, TNT, or FedEx.

3. What's your MOQ?

A: We are factory direct, there is no MOQ. But the order QTY will effect the price. We have different discount for the order QTY.

4. What is the production and lead time?

A: Generally, we can finish the order below 1000 PCS within 5-20 days.  We will try best to match your order scheduel.

5. Can you deliver the goods to my China Agent?

A: Yes. We can deliver the goods to any place in China. But the China inland cost will be charged in order.

6. Can you provide OEM/ODM service?

A: Yes. Within over 15 years manufacture experience, we have professional designers and skillful workers to provide great service for you.

CATEGORIES

CONTACT US

Contact: Jacky Yan

Phone: 13967952976

Tel: 0579-83138867

Email: sales@crystalive.com

Add: 2F, District, 23B#, Crystal Industrial Zone, Pujiang, Zhejiang, China

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